Shipping & Returns
Shipping and handling charges are a flat rate USPS $7.49 and UPS $8.95 for all orders using Standard Shipping within the continental 48 U.S. STATES, only, excluding Hawaii, Alaska, Virgin Islands & Puerto Rico.
Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs depending on the weight of the package, delivery method and final destination.
Goods And Naturals Processes Orders 5 days a week Monday to Friday. Same Day Shipping , if the Order is Place Before 5 P.M. Central Time Monday to Friday We will ship all of your orders using either USPS, Fedex or UPS with a Verified Tracking Number for Online Tracking. Standard Delivery Time is 2 - 5 business days for Continental US Destinations.
Goods And Naturals provides fast and reliable shipping to dozens of countries worldwide. Delivery Time is 10 – 14 Days Depend on your custom clearance.
international shipping are flat rate USPS $27.96 up to 13 Oz per Order. Order weight exceed 13 Oz, buyer must call or email us for rate,
Return Policy (Hassle Free Return Policy)
Within 30 days of purchase the customer may return any item in its original package for an exchange or refund, we give refund except the actual shipping charge we paid for shipping. please note the customer is responsible for the shipping charges incurred for returning any products. we do not provide any refund or replacement for any item that is open, only if the package is damage during transit an the customer provide picture of the damage product.
You Agree to Return: if the item, when received is not as described or defective in any way, we will replace the item at no cost to the customer or apply a full refund. the choice will be at the discretion of the customer.
Unopened items can be returned for any reason. Simply send the items back to us within 30 days of receipt and we will give you full refund minus shipping cost. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees. We apologize, but because of product shelf life products returned after 30 days will have a 20% restocking fee. We are not able to accept returns on products after 45 days. Additionally, if you are returning a quantity of 12 or more of the same item there will be a 25% restocking fee due to inventory control and product shelf life. In the event of returning a free shipping item there is a mandatory deduction of $7.49 from your total refund if the new total order value is less than $100.
Damaged & Incorrect Items: Goods And Naturals staff will do their best to package your product(s) so they will arrive to you in excellent condition. Unfortunately, once the package leaves our facility, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.
- Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
- Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
- Use the mailing address label below to address your return shipment.
- Take the package to the shipper that refer to you by our agent/ staff to the shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please contact us first in order to receive a return authorization.)
How to Contact us
Should you have other questions or concerns about these shipping policies, please send us an email at firstname.lastname@example.org or Call 1-347-492-9374
Goods And Naturals
4930 WINONA AVE # 2W
SAINT LOUIS, Missouri 63109
United States of America